Troubleshooting
Fixes for the warnings and empty lists you are most likely to meet.
"No exchange rate on file"
The invoice used a rate of 1 because no rate exists for that currency on or before the invoice date. Add the rate, then edit and re-save the invoice.
The bank account list is empty
There's no account for the invoice's company and currency that was open on the invoice date. Add one under Companies → Banks, or check the invoice date.
No LUT is selected
The company has no LUT in force on the invoice date. Add the LUT for that financial year.
"Worth checking: the declaration claims export under LUT…"
The invoice is under an LUT, but some lines carry GST. Under an LUT, export lines should be 0%.
I can't see a page my colleague can
Pages follow your role. Ask an administrator to check your role under Administration → Roles.
"Your session expired"
Sign in again. Sessions also end at once if your account is disabled, moved to another organisation, or your organisation is suspended.
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