Passwords and signing in
Reset a forgotten password, change your password, and how sign-in is protected.
Forgot your password?
On the sign-in page, click Forgot password? and enter your work email. If the address has an account, you'll get a reset link that:
- works once,
- expires after 60 minutes,
- and can be requested up to 3 times an hour.
The page shows the same message whether or not the email has an account. That's deliberate.
Changing your password
Account menu → Change password. Passwords must meet the minimum length, and very common passwords are refused.
Sign-in protection
Repeated failed attempts are throttled per network address and per account, and every attempt, successful or not, is written to the activity log.
Something unclear or out of date? Tell us.